Returns and Exchanges
At IN HER ELEMENT we do our best to provide you with top quality products, but we understand that from time to time you may not be pleased with the product you have purchased and need to return it.
Please contact us at firstname.lastname@example.org within 14 days of receiving your product to obtain a return authorisation. Pending inspection your product will be repaired, or a refund, credit or exchange will be issued. All returns must be accompanied by an invoice and shipping costs incurred will be covered by IN HER ELEMENT should the product be deemed faulty.
Returns will not be accepted after 14 days of receiving your product.
Please note: IN HER ELEMENT does not accept returns or exchanges based on change of mind. Returns are accepted for genuine faults to our products and must take place within 14 days of receiving the goods.
If you receive an IN HER ELEMENT product as a gift and would like to exchange for a different element, please contact us and we will do our best to assist you. All shipping costs will be incurred by the receiver. Sale items cannot be returned or exchanged.